Shipping policy

SHIPPING AND RETURNS

DELIVERY – AUSTRALIA

We offer Free shipping for all Australian orders.

All orders placed prior to 12pm AEST on a business day will be dispatched the same day.
Orders placed on weekends, public holidays or after 12pm will be dispatched next business day.
During holiday and sale periods high demand can sometimes cause unexpected delays. In these circumstances, we will endeavour to express out your piece as soon as possible, however, please note processing may take an additional day.
Please ensure delivery details are correct as once it leaves our facility we are unable to intercept it.
Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.
We use Sendle (carbon-neutral shipping service) for all standard delivery.

DELIVERY – INTERNATIONAL

Tanouk delivers internationally for a flat rate of $25.
This service offers a 1-15 business day delivery window, dependant on the locality. During holiday and sale periods high demand can sometimes cause unexpected delays.
International postage will not be refunded if the customer wishes to return their order.
Exchanges are not offered for international purchases only credit notes and refunds.

PRE ORDER

A PRE ORDER is a product that will be available in the future, as per the date in the description.
Orders that contain a combination of PRE ORDER and available now goods will be shipped separately, with the other order being shipped in conjunction with its PRE ORDER date. No Additional postage cost will be incurred in these circumstances.

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