It is very important to us that you love your Tanouk purchase! However, we understand that sometimes the style or fit might just not be right for you.
We are a small Australian Made Boutique brand and do not mass produce or support fast fashion practices. We have a small sewing team that hand-craft our orders weekly so we can avoid product wastage and reduce our carbon footprint for the environment.
Please understand and be mindful when shopping with us that we do not provide cash refunds for change of mind returns, you are able to exchange or be issued store credit should you need to return an order.
RETURN & EXCHANGE DETAILS:
We offer a store credit (valid for 12months) or exchange for returned items made within 14 days of purchase. All original packaging and tags must be attached to the garment. Shipping for returns/exchanges is at customers’ expense. No exceptions. Purchases of SALE ITEMS are final. We do not accept returns or exchanges on sale items.
PROCESS & DELIVER TO:
Firstly, please email firstname.lastname@example.org with your reason for return and order details. We will respond within 48hrs with the address and any other relevant info required. We will not be held liable for items damaged or not received via post for return. Hand delivered returns are not accepted.
Our team spends significant time preparing your garment for post and packing. We have an extremely vigilant quality and control system in place to ensure garments are shipped in new condition with no faults. If you have received a faulty item, please email images and a description within 48hrs to email@example.com and we will assess & follow up accordingly.
We will happily discuss further details with you regarding returns and exchanges via firstname.lastname@example.org