Orders will be shipped from our Melbourne Distribution Centre.
Free shipping option at checkout for all purchases $150+ in Australia and New Zealand.
FLAT RATE SHIPPING
For purchases under $150 = $7 in Australia.
For purchases under $150 = $12 in New Zealand.
All other international orders incur a flat shipping cost of $20.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.
DISPATCH & DELIVERY INFORMATION
Your Tanouk order will be dispatched within 48 hours of being placed, unless placed over a weekend or on a public holiday – if this is the case, it will be dispatched on the next business day.
By placing an order with Tanouk, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to Tanouk. This also applies to any shipments that are refused by you at delivery.
The estimated delivery time for metropolitan areas in Australia is 1-5 business days, and the estimated delivery time for rural or remote areas is 3-6 business days. The estimated time for delivery to New Zealand is 3-10 business days. Please note that there may be delays to these estimated shipping times during busy periods and holidays.
Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.
If you choose to issue the courier with Authority To Leave so that the order may be delivered without a signature, Tanouk is not liable for any parcels that are lost or stolen upon delivery. Orders shipped to NZ do not have an Authority To Leave option, so all orders will require a signature on delivery.
Please note that shipping charges are non-refundable.
Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it.
If you have any questions about the delivery of your order, get in touch!